Refund Policy
Last updated: September 28, 2026
This Refund Policy explains how refund requests are handled for Premium subscriptions and optional credit purchases made within Zikirmatik Asistan.
1. Purchases Through Google Play
All purchases, including Premium subscriptions and Premium credit packs (10, 30 or 75 credits), are processed and billed through Google Play. Subscription cancellations are made from the "Subscriptions" section of the Google Play app, and refunds are subject to Google Play's subscription refund policy.
2. How to Request a Refund
To request a refund, you can (a) use Google Play's own refund request process from your Google Play purchase history, which is the fastest method for eligible recent purchases, or (b) contact us directly at serhatbelen7.developer@gmail.com with your purchase details (order ID, purchase date and the credit pack purchased) so that we can help you or forward your request to Google Play when necessary.
3. Eligibility
Refund eligibility generally depends on how recently the purchase was made and on whether the purchased credits have been used before. We reserve the right to evaluate refund requests case by case, consistent with Google Play's policies and applicable consumer protection laws.
4. Unused Credits
Purchased AI Guide credits that have not yet been used are generally considered more suitable for a refund than credits that have already been consumed. If you believe a purchase was made by mistake, please contact us as soon as possible.
5. Processing Time
Refunds processed directly through Google Play generally follow Google's standard processing times. Refund requests sent directly to us are answered promptly and, when eligible, forwarded as soon as possible to be processed.
6. Contact Us
If you have questions about this Refund Policy or want to start a refund request, please contact us at serhatbelen7.developer@gmail.com.